Identifying and solving dilemmas

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It is not possible for our Code or Group Policies to anticipate every situation or set out every legal or company requirement. In some situations, we need to use common sense and good judgement – based on the principles set out here – to make the right decisions. If we are faced with a dilemma and we are unsure how to solve it, the TRUST model can help us do the right thing, in line with our principles and what’s expected of us.

In the course of our work if we find ourselves hearing or saying phrases like the ones below it might mean we are facing a dilemma, or witnessing something wrong or illegal happening and we should take action to resolve it:

“No one will ever know.”
“It doesn’t matter how it gets done as long as it gets done.”
“Everyone else does it, so it must be ok.”
“Don’t worry; it’s the way we do things around here.”
“I don’t want to know.”

TRUST Model

THINK

about the dilemma

What is the dilemma?

Do we know all the relevant facts?

Who does it affect?

What is the dilemma?

Do we know all the relevant facts?

Who does it affect?

READ

the relevant policy or procedure

Is there a principle in our Code to guide us?

What are the relevant policies, procedures and/or laws?

Is there a principle in our Code to guide us?

What are the relevant policies, procedures and/or laws?

UNDERSTAND

the implication of your decision

What is the potential risk to us, our business or other stakeholders?

What is the likely impact on the business?

What is the potential risk to us, our business or other stakeholders?

What is the likely impact on the business?

SPEAK

to others for guidance

Talk to our colleagues, manager, or subject matter experts as necessary.

Contact a Local Ethics Adviser or the Rolls-Royce Speak Up Line for additional advice.

Talk to our colleagues, manager, or subject matter experts as necessary.

Contact a Local Ethics Adviser or the Rolls-Royce Speak Up Line for additional advice.

TAKE ACTION

to solve the dilemma

Make an informed decision – this may be a simple choice between a ‘right’ and a ‘wrong’ alternative, or a more difficult judgement between two ‘rights.’

Evaluate the results of our decision. What was the outcome, and what did we learn from the situation?

Make an informed decision – this may be a simple choice between a ‘right’ and a ‘wrong’ alternative, or a more difficult judgement between two ‘rights.’

Evaluate the results of our decision. What was the outcome, and what did we learn from the situation?

Not sure about the situation you are facing?

Ask yourself these questions:

Are these actions open, legal, fair and honest?
Is this how I would like to be treated or how I would want Rolls-Royce to be treated?
How would I feel l about myself afterwards?
How would this issue look if it was reported in the media?
Would I be comfortable explaining this in court?
How would I feel if my family and friends knew about my actions?

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