Quality and product assurance

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Principles

We know that robust quality is essential to safety so we constantly strive to improve the quality and efficiency of our products and services.
We always operate to all processes and procedures that safeguard the quality and safety of our products and services.
We always work within our mandatory processes and procedures to ensure that our products and services, including those provided by our suppliers, meet the specification and customer requirements.
We work together to continuously improve our processes and procedures.

We will

Actively identify, promote, and encourage ways to continuously improve the way we work; and
Meet the high standards set out in the Rolls-Royce Management System and all processes and procedures that safeguard the safety, quality and reliability of our products and services.

What happens when…

I heard that our work really has to be ‘good enough’ not perfect, so I can work around the quality procedures. I can be more productive too, so that’s a good thing, right?

Wrong. Quality procedures are there to keep our work safe, reliable and to meet our customers’ specifications. We can never compromise these. If you have any doubts, start by speaking to your manager. If you feel you can’t, speak to the next level of management or your Quality point of contact.

I’m new to my area and I’m not sure which procedures I’m responsible for operating. How do I find out?

Everyone needs to know all the procedures that guide their work, so they can do it right and be accountable for it. Ask your manager for a full briefing.

Group Policies

If need more information having reviewed our principles, these policy documents could help:

Quality Policy

Additional Guidance

Having reviewed our principles and policies another potential source of information might be:

Some of these are internal links and only available if accessing from a Rolls-Royce GAD network asset.

Rolls-Royce management system
Quality intranet

Contacts

Still not clear, then contact the relevant Subject Matter Experts:

Some of these are internal links and only available if accessing from a Rolls-Royce GAD network asset.

Group quality team
Local Business/function Quality team
Process Owner/Lead Process User

If need more information having reviewed our principles, these policy documents could help:

Quality Policy

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